Refund Policy
This policy explains when AIEnhancer subscription and Credit purchases may be refunded, how to submit a request, and what happens after approval.
1. Scope and eligibility
This policy applies to AIEnhancer subscriptions and separately purchased Credit Packs. Because AIEnhancer provides digital services immediately, a first subscription purchase or an unused Credit Pack may be eligible for a refund when the request is received within 7 calendar days of purchase and no Credits or paid generation benefits from that purchase have been used. Refund eligibility remains subject to applicable law and the conditions below.
2. Subscriptions and renewals
You may cancel a subscription at any time to prevent future renewal charges. A renewal payment may be eligible for a refund when you contact us within 48 hours of the renewal and have not used Credits or completed a paid generation after that renewal. Cancellation does not normally refund the current billing period, and access continues until the end of that period unless applicable law requires otherwise.
3. Credit Packs
A separately purchased Credit Pack may be refunded only when the request is made within 7 calendar days and none of the purchased Credits have been used. Credit Packs that have been partially or fully consumed are non-refundable because the corresponding digital service has already been supplied. Free, promotional, bonus, or expired Credits have no cash value and are not refundable.
4. Failed generations and billing errors
Failed generation jobs automatically return reserved Credits to the original AIEnhancer balance and do not create a separate cash refund. Confirmed duplicate charges, incorrect charges, or services not delivered because of a verified AIEnhancer billing error are eligible for correction or refund. If you do not recognize a charge, contact us promptly so we can investigate it securely.
5. Non-refundable cases
Except where required by law, refunds are not available after Credits or paid generation benefits have been used, for partially used Credit Packs, for unused time remaining after a mid-period cancellation, or for free and promotional balances. Dissatisfaction based only on the subjective style of a successfully delivered AI output does not qualify when the service completed as described.
6. How to request a refund
Email support@example.com from the address associated with your AIEnhancer account. Include the billing email, order or transaction ID, charge date, product purchased, and a short explanation. Do not send a full card number, security code, password, or identity document by email. We may request reasonable information needed to verify account ownership and the transaction.
7. Review and processing time
We aim to review complete requests within 5 business days. Approved refunds are returned to the original payment method through Subotiz. After approval, the bank or payment provider may require an additional 5–10 business days to display the refund. Currency-conversion differences and third-party bank fees are controlled by the customer’s payment provider.
8. Legal rights and contact
Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. We may update this policy for future purchases, but the version in effect when a purchase was made will govern that purchase unless the law requires otherwise. Questions about refunds or cancellations can be sent to support@example.com.